As soon as Synapse started it would not work at all and just stayed white Ctrl + Fn + # would override the white and let me switch when in a Windows profile when Synapse was not running.Something was attached to all Windows profiles on the machine (local or otherwise) Logging out on the affected PC would consistently drop back to default RGB cycling.Unplugging and plugging back in would immediately cause the keyboard to turn white Occasionally a restart or login would keep the default RGB cycling.Reinstall, create a profile (local, MS account, whatever) and it would flip white as soon as logged in, even before Synapse was installed Restoring through built-in Windows tools didn’t fix it.A second device it never happened, even when logged in to the same Synapse profile.This persisted on multiple Windows profiles on that same device I’d get the white profile whenever logged in on one device, even if Synapse wasn’t running or installed.I had this issue with a Huntsman Optical V2 by reinstalling from a factory image downloaded from Razer and reinstalled clean from USB. I seem to be missing a configuration setting somewhere but can’t track it down. Otherwise, it is a great keyboard and I’m glad I have it. Only the Blackwidow v4 Pro has this lighting issue on this PC and the custom key mapping seems to work fine with Synapse running. Synapse lets me change the brightness and I can turn the lights on/off but none of the Effects work when selected. Right now, as long as Synapse 3 is running, the keyboard lights are all white. I tried having Synapse running but not logged in as my account but that didn’t work. I reinstalled Synapse 3 but that didn’t work. I tried making new profiles in Synapse for the keyboard before deleting the previous profile but that didn’t work. Through all this, the RGB on the mouse and charging base worked fine and did exactly as told in Synapse. When I restart Synapse, without restarting the PC or unplugging the keyboard then plugging in again, all the keyboard lights go out completely. When Synapse is stopped, I am able to use fn + ctrl + numbers to successfully change the lighting effect from all white to anything else. Glad to know it isn’t just me! I have not tried connecting to another PC, but I did confirm the issue only happens while Synapse is running. Just throwing this out there to see if anyone knows of a fix. I’m running Windows 11 with every driver updated. I’ve owned a BW V3 Pro and didn’t have this issue as far back as two weeks ago but haven’t tried it since I gave that keyboard to my son at college. So since my laptop does work, that tells me that the issue lies most likely with an issue on my Desktop, and probably something to do with Synapse. I also found that closing out of Razer Synapse seems to fix the issue and launching Synapse manually, turns off lighting on my keyboard and it goes dark. When I close out of Synapse and leave any other app on, I will get my colors back on a rotating basis. If I connect it up to my laptop, it works fine there….but I haven’t used it long enough to see if it goes to white. However, there is one thing I did try that does work. I’ve tried different USB ports, different cables, reset the keyboard, there’s no firmware, updated drivers, uninstalled/reinstalled drivers, rebooted.everything that’s in the checklist for troubleshooting before contacting support. They do not change color with any of the software effects in the Razer software. So I recently purchased a BlackWidow V4 Pro keyboard and most of the time, the keys light up white and do not sync with my other Razer products (Firefly Mouse Pad, Basilisk V3 Pro, and its Mouse Dock Pro).
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